30 Solv ing Pr oble m sw w w . d e l l . c o m | s u p p o r t . d e l l . c o m If you cannot play a DVD movieHINT: Because ofdifferent worldwide filetypes, not all DVD titleswork in all DVD drives.If the CD-RW drive stops writingIf you have a hard drive problemE N S U R E T H A T W I N D O W S R E C O G N I Z E S T H E D R I V E — Double-click theMy Computer icon. If the DVD drive is not listed, perform a full scan with yourantivirus software to check for and remove viruses. Viruses can sometimesprevent Windows from recognizing the drive.T E S T T H E D R I V E W I T H A N O T H E R DVD — Insert another DVD to eliminatethe possibility that the original DVD is defective.C L E A N T H E D I S C — See the Tell Me How help file for instructions.T U R N O F F S T A N D B Y I N W I N D O W S B E F O R E W R I T I N G T O A CD - RWD I S K — See Windows Help.To access Windows Help:1 Click the Start button and then click Help.2 For Windows 98 and Windows 2000, click the Search tab.3 For Windows 98 and Windows 2000, type standby and then click ListTopics. For Windows Me, type standby and then click Go.4 For Windows 98 and Windows 2000, click To change the elapsed time beforeyour computer automatically goes on standby. For Windows Me, clickChanging the elapsed time before computer goes on standby or hibernate.C H A N G E T H E W R I T E S P E E D T O A S L O W E R R A T E — The CD-RW drivemust receive a steady stream of data when writing. If the stream is interrupted, anerror occurs. Closing all programs before writing to the CD-RW may alsoalleviate the problem.R U N S C A N D I S K — Click the Start button, point to Programs—>Accessories—> System Tools, and then click ScanDisk.