4 Conte ntsVideo and Monitor Problems . . . . . . . . . . . . . . . . . . . 22If the screen is blank . . . . . . . . . . . . . . . . . . . . . . 22If the screen is difficult to read . . . . . . . . . . . . . . . . . 23Sound and Speaker Problems . . . . . . . . . . . . . . . . . . . 24Printer Problems . . . . . . . . . . . . . . . . . . . . . . . . . 25If you cannot print to a parallel port printer . . . . . . . . . . 25If you cannot print to a USB printer . . . . . . . . . . . . . . 25Scanner Problems . . . . . . . . . . . . . . . . . . . . . . . . . 26Modem Problems . . . . . . . . . . . . . . . . . . . . . . . . . 26Mouse Problems . . . . . . . . . . . . . . . . . . . . . . . . . . 27Keyboard Problems . . . . . . . . . . . . . . . . . . . . . . . . 28Drive Problems . . . . . . . . . . . . . . . . . . . . . . . . . . 28If you cannot save a file to a floppy disk . . . . . . . . . . . . 28If you cannot play a music CD or installa program from a CD . . . . . . . . . . . . . . . . . . . . . 29If you cannot play a DVD movie . . . . . . . . . . . . . . . . 30If the CD-RW drive stops writing . . . . . . . . . . . . . . . . 30If you have a hard drive problem . . . . . . . . . . . . . . . . 30Network Problems . . . . . . . . . . . . . . . . . . . . . . . . . 31Windows Error Messages . . . . . . . . . . . . . . . . . . . . . 31General Program Problems . . . . . . . . . . . . . . . . . . . . 32A program crashes . . . . . . . . . . . . . . . . . . . . . . . 32A program stops responding . . . . . . . . . . . . . . . . . . 32A solid blue screen appears . . . . . . . . . . . . . . . . . . 32Internet Connection Problems . . . . . . . . . . . . . . . . . . 33If you have a problem with your Dellnet account . . . . . . . . 33E-Mail Problems . . . . . . . . . . . . . . . . . . . . . . . . . . 33Resolving Other Technical Problems . . . . . . . . . . . . . . . 33