No sound from headphonesVideo and Monitor ProblemsIf the screen is blankIf the screen is difficult to readBack to Contents Pagespeakers.Ensure that the subwoofer and the speakers are turned on — See the setup diagram supplied with the speakers. If your speakers havevolume controls, adjust the volume, bass, or treble to eliminate distortion.Adjust the Windows volume control — Click or double-click the speaker icon in the lower-right corner of your screen. Ensure that the volumeis turned up and that the sound is not muted.Disconnect headphones from the headphone connector — Sound from the speakers is automatically disabled when headphones areconnected to the computer's front-panel headphone connector.Test the electrical outlet — Ensure that the electrical outlet is working by testing it with another device, such as a lamp.Eliminate possible interference — Turn off nearby fans, fluorescent lights, or halogen lamps to check for interference.Run the speaker diagnostics — Some speaker systems have self- diagnostics. See the speaker documentation for diagnostics instructions.Reinstall the audio (sound) driver — See "Reinstalling Drivers."Check for interrupt request conflicts — See "Resolving Software and Hardware Incompatibilities."Check the headphone cable connection — Ensure that the headphone cable is securely inserted into the headphone connector.Disable digital mode — Your headphones do not work if the CD drive is operating in digital mode. To disable digital mode:1. Click the Start button, click Control Panel, and then click Sounds, Speech, and Audio Devices.2. Click Sounds and Audio Devices.3. Click the Hardware tab.4. Double-click the name of your CD drive.5. Click the Properties tab.6. Uncheck the Enable digital CD audio for this CD-ROM device box.Adjust the Windows volume control — Click or double-click the speaker icon in the lower-right corner of your screen. Ensure that the volumeis turned up and that the sound is not muted.HINT: See the monitor documentation for troubleshooting procedures.Check the monitor power light — If the power light is off, firmly press the button to ensure that the monitor is turned on. If the power lightis lit or blinking, the monitor has power. If the power light is blinking, press a key on the keyboard or move the mouse.Check the monitor cable connection — Check the connector for bent or broken pins. (It is normal for monitor cable connectors to havemissing pins.) Ensure that the video cable is connected as shown on the Start Here setup diagram for your computer.Test the electrical outlet — Ensure that the electrical outlet is working by testing it with another device, such as a lamp.Swap the power cables — Swap the computer and monitor power cables to determine if the power cable is defective.Test the video extension cable (if used) — If you are using a video extension cable and removing the cable solves the problem, the cable isdefective.Test another monitor — If another monitor is available, connect it to the computer.Check the diagnostic lights — See "Diagnostic Codes."Check the monitor settings — See the monitor documentation for instructions on adjusting the contrast and brightness, demagnetizing(degaussing) the monitor, and running the monitor self-test.Move the subwoofer away from the monitor — If your speaker system includes a subwoofer, ensure that the subwoofer is at least 60 cm(2 ft) away from the monitor.Move the monitor away from external power sources — Fans, fluorescent lights, halogen lamps, and other electrical devices can cause thescreen image to appear "shaky." Turn off nearby devices to check for interference.Rotate the monitor to face a different direction — Eliminate sunlight glare, which can cause poor picture quality.Adjust the Windows® display settings1. Click the Start button, and then click Control Panel.2. Click Appearance and Themes.3. Click Display, and then click the Settings tab.4. Try different settings for Screen resolution and Color quality.Restore the recommended settings — Restore the original resolution and refresh rate settings. See for instructions.