Dell Dimension 5150C Owner's Manual

Also see for Dimension 5150C: Setup guide

Contents

Solving Problems 31Hard drive problemsE-Mail, Modem, and Internet ProblemsCAUTION: Before you begin any of the procedures in this section, follow the safety instructionslocated in the Product Information Guide.NOTE: Connect the modem to an analog telephone jack only. The modem does not operate while it isconnected to a digital telephone network.RU N CH E C K DI S K —1 Click the Start button and click My Computer.2 Right-click Local Disk C:.3 Click Properties.4 Click the Tools tab.5 Under Error-checking, click Check Now.6 Click Scan for and attempt recovery of bad sectors.7 Click Start.CH E C K T H E MI C R O S O F T OU T L O O K ® EX P R E S S SE C U R I T Y S E T T I N G S — If you cannot open youre-mail attachments:1 In Outlook Express, click Tools, click Options, and then click Security.2 Click Do not allow attachments to remove the checkmark.CH E C K T H E T E L E P H O N E L I N E C O N N E C T I O N —CH E C K T H E T E L E P H O N E J A C K —CO N N E C T T H E M O D E M D I R E C T L Y T O T H E T E L E P H O N E W A L L J A C K —US E A D I F F E R E N T T E L E P H O N E L I N E —• Verify that the telephone line is connected to the jack on the modem. (The jack has either a green labelor a connector-shaped icon next to it.)• Ensure that you hear or feel a click when you insert the telephone line connector into the modem.• Disconnect the telephone line from the modem and connect it to a telephone. Listen for a dial tone.• If you have other telephone devices sharing the line, such as an answering machine, fax machine, surgeprotector, or line splitter, then bypass them and use the telephone to connect the modem directly to thetelephone wall jack. If you are using a line that is 3 m (10 ft) or more in length, try a shorter one.RU N T H E MO D E M HE L P E R D I A G N O S T I C S — Click the Start button, point to All Programs, and thenclick Modem Helper. Follow the instructions on the screen to identify and resolve modem problems.(Modem Helper is not available on certain computers.)