Dell Dimension 8300 Series User Manual

Also see for Dimension 8300 Series: Quick setup guide Service manual Setup

Contents

36 Solving Problemsw w w . d e l l . c o m | s u p p o r t . d e l l . c o mCH E C K T H E T E L E P H O N E J A C K — Disconnect the telephone line from the modem andconnect it to a telephone. Listen for a dial tone.CO N N E C T T H E M O D E M D I R E C T L Y T O T H E T E L E P H O N E W A L L J A C K — If you have othertelephone devices sharing the line, such as an answering machine, fax machine, surge protector, orline splitter, then bypass them and use the telephone to connect the modem directly to thetelephone wall jack.US E A D I F F E R E N T T E L E P H O N E L I N E — If you are using a line that is 3 m (10 ft) or more inlength, try a shorter one.R U N T H E MO D E M HE L P E R D I A G N O S T I C S — Click the Start button, point to All Programs,and then click Modem Helper. Follow the instructions on the screen to identify and resolve modemproblems. (Modem Helper is not available on all computers.)VE R I F Y T H A T T H E M O D E M I S C O M M U N I C A T I N G W I T H WI N D O W S ® —1 Click the Start button and click Control Panel.2 Click Printers and Other Hardware.3 Click Phone and Modem Options.4 Click the Modems tab.5 Click the COM port for your modem.6 Click Properties, click the Diagnostics tab, and then click Query Modem to verify that themodem is communicating with Windows.If all commands receive responses, the modem is operating properly.TU R N O F F C A L L W A I T I N G (C A T C H -P H O N E ) — See your telephone directory for instructionson deactivating this feature. Then adjust the dial-up networking connection properties.1 Click the Start button and click Control Panel.2 Click Printers and Other Hardware, and then click Phone and Modem Options.3 Click your connection type to highlight it.4 Click the Dialing Rules tab and click Edit.5 Click the To Disable Call Waiting box to place a checkmark in it.6 Select the disable code from the drop-down menu (for example, *70).7 Click Apply and click OK.