Dell Dimension H7228 Owner's Manual

Also see for Dimension 4600C: Quick setup guide Service manual

Contents

Advanced Troubleshooting 47• Receive status messages that tell you whether tests completed successfully• Receive error messages if problems are detectedStarting the Dell DiagnosticsNOTICE: Only use the Dell Diagnostics to test your Dell™ computer. Using this program with othercomputers can result in error messages.1 Shut down and restart the computer.2 When the DELL™ logo appears, press immediately.If you wait too long and the Microsoft® Windows® logo appears, continue to wait until yousee the Windows desktop. Then shut down your computer through the Start menu andtry again.3 When the boot device list appears, highlight Boot to Utility Partition and press .4 When the Dell Diagnostics Main Menu appears, select the test you want to run (see page 47).Dell Diagnostics Main Menu1 After the Dell Diagnostics loads and the Main Menu screen appears, click the button for theoption you want.NOTE: The Service Tag number for your computer is located at the top of each test screen.2 If a problem is encountered during a test, a message displaying the error code and adescription of the problem appear. Write down the error code and problem description andfollow the instructions on the screen.If you cannot resolve the error condition, contact Dell (see page 83).Option FunctionExpress Test Performs a quick test of devices. This test typically takes 10 to 20 minutes and requiresno interaction on your part. Run Express Test first to increase the possibility of tracingthe problem quickly.Extended Test Performs a thorough check of devices. This test typically takes an hour or more andrequires you to answer questions periodically.Custom Test Tests a specific device. You can customize the tests you want to run.Symptom Tree Lists the most common symptoms encountered and allows you to select a test basedon the symptom of the problem you are having.