Product Specific ProblemsBack to Contents Pagel Boot up in the "safe mode".LCD Scratched Screen has scratches or smudges l Turn monitor off and clean the screen.l For cleaning instruction, see Caring for your Monitor.Safety Related Issues Visible signs of smoke or sparks l Do not perform any troubleshooting steps.l Monitor needs to be replaced.Intermittent Problems Monitor malfunctions on and off l Ensure monitor is in proper video mode.l Ensure video cable connection to computer and to the flat panel is secure.l Perform monitor reset.l Perform monitor self-test feature check to determine if the intermittent problemoccurs in self-test mode.Image Retention (from astatic image)Faint Shadow from the static imagedisplayed appears on thescreenl Use the Power Management feature to turn off the monitor at all times when notin use. Alternatively, use a dynamically changing screen saver left on the monitorfor a long period of time.SPECIFIC SYMPTOMS WHAT YOU EXPERIENCE POSSIBLE SOLUTIONSScreen image is too small Image is centered on screen, but does not fillentire viewing area.l Perform monitor reset on "All Settings."Cannot adjust the monitor with thebuttons on the front panelOSD does not appear on the screen. l Turn off the monitor, unplug the power cord and then plugback and turn on the monitor.