40Using Support ToolsHardware TroubleshooterIf a device is either not detected duringthe operating system setup or is detectedbut incorrectly configured, you can use theHardware Troubleshooter to resolve theincompatibility.To start the Hardware Troubleshooter:Click1. Start → Help and Support.Type2. hardware troubleshooter inthe search field and press to startthe search.In the search results, select the option that3.best describes the problem and follow theremaining troubleshooting steps.Dell DiagnosticsIf you experience a problem with yourcomputer, perform the checks in “Lockups andSoftware Problems” on page 35 and run theDell Diagnostics before you contact Dell fortechnical assistance.NOTE: Dell Diagnostics works only on Dellcomputers.NOTE: TheDrivers and Utilities disc maynot ship with your computer.Ensure that the device that you want to testdisplays in the system setup program and isactive. Press during POST (Power On SelfTest) to enter the System Setup (BIOS) utility.Start the Dell Diagnostics from your hard driveor from theDrivers and Utilities disc.