53Getting HelpReturning Items forRepair Under Warranty orfor CreditPrepare all items being returned, whether forrepair or credit, as follows:NOTE: Before you return the product toDell, ensure that you back up any dataon the hard drive(s) and on any otherstorage device in the product. Removeany and all confidential, proprietaryand personal information, as well asremovable media, such as CDs and mediacards. Dell is not responsible for any ofyour confidential, proprietary or personalinformation; lost or corrupted data; ordamaged or lost removable media thatmay be included with your return.1. Call Dell to obtain a Return MaterialAuthorization Number, and write it clearlyand prominently on the outside of the box.For the telephone number to call for yourregion, see “Contacting Dell” on page 57.2. Include a copy of the invoice and a letterdescribing the reason for the return.3. Include a copy of the Diagnostics Checklist(see “Diagnostic Checklist” on page 56),indicating the tests that you have run and anyerror messages reported by Dell Diagnostics(see “Dell Diagnostics” on page 38).4. Include any accessories that belong withthe item(s) being returned (AC adaptercable, software, guides, and so on) if thereturn is for credit.