Solving Problems 101Dell MediaDirect problemsCH E C K T H E DE L L ME D I A DI R E C T H E L P F I L E F O R I N F O R M A T I O N — Click the ? icon at the bottom of the DellMediaDirect screen to access Help.TO P L A Y M O V I E S W I T H DE L L ME D I A DI R E C T , Y O U M U S T H A V E A DVD D R I V E A N D T H E DE L L DVD PL A Y E R — Ifyou purchased a DVD drive with your computer, this software should already be installed.VI D E O QU A L I T Y P R O B L E M S — Turn off the Use Hardware Acceleration option. This feature takesadvantage of the special processing in some graphics cards to reduce processor requirements whenplaying DVDs and certain types of video files.CA N N O T P L A Y S O M E M E D I A F I L E S — Because Dell MediaDirect provides access to media files outside theWindows XP operating system environment, access to licensed content is restricted. Licensed content isdigital content that has Digital Rights Management (DRM) applied to it. The Dell MediaDirectenvironment cannot verify the DRM restrictions, so the licensed files cannot be played. Licensed musicand video files have a lock icon next to them. You can access licensed files in the Windows XP operatingsystem environment.AD J U S T I N G T H E C O L O R S E T T I N G S F O R M O V I E S T H A T C O N T A I N S C E N E S T H A T A R E T O O D A R K O R T O O B R I G H T —Click EagleVision to use a video enhancement technology that detects video content and dynamicallyadjusts the brightness/contrast/saturation ratios.NOTICE: You cannot reinstall the Dell MediaDirect feature if you voluntarily reformat the hard drive. Contact Dellfor assistance. See "Contacting Dell" on page 151.Other software problemsCH E C K T H E S O F T W A R E D O C U M E N T A T I O N O R C O N T A C T T H E S O F T W A R E M A N U F A C T U R E R F O R T R O U B L E S H O O T I N GI N F O R M A T I O N —• Ensure that the program is compatible with the operating system installed on your computer.• Ensure that your computer meets the minimum hardware requirements needed to run the software.See the software documentation for information.• Ensure that the program is installed and configured properly.• Verify that the device drivers do not conflict with the program.• If necessary, uninstall and then reinstall the program.BA C K U P Y O U R F I L E S I M M E D I A T E L YUS E A V I R U S -S C A N N I N G P R O G R A M T O C H E C K T H E H A R D D R I V E , F L O P P Y D I S K S , O R CDSSA V E A N D C L O S E A N Y O P E N F I L E S O R P R O G R A M S A N D S H U T D O W N Y O U R C O M P U T E R T H R O U G H T H E Start M E N USC A N T H E C O M P U T E R F O R S P Y W A R E — If you are experiencing slow computer performance, you frequentlyreceive pop-up advertisements, or you are having problems connecting to the Internet, your computermight be infected with spyware. Use an anti-virus program that includes anti-spyware protection (yourprogram may require an upgrade) to scan the computer and remove spyware. For more information, go tosupport.dell.com and search for the keyword spyware.