Solving Problems 93If you hear an unfamiliar scraping or grinding sound• Ensure that the sound is not caused by the program that is running.• Ensure that the disk or disc is inserted properly.Hard drive problemsAL L O W T H E C O M P U T E R T O C O O L B E F O R E T U R N I N G I T O N — A hot hard drive may prevent the operatingsystem from starting. Try allowing the computer to return to room temperature before turning it on.RU N CH E C K DI S K —1 Click the Start button and click My Computer.2 Right-click Local Disk C:.3 Click Properties.4 Click the Tools tab.5 Under Error-checking, click Check Now.6 Click Scan for and attempt recovery of bad sectors.7 Click Start.E-Mail, Modem, and Internet ProblemsCAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the ProductInformation Guide.NOTE: Connect the modem to an analog telephone jack only. The modem does not operate while it is connected toa digital telephone network.CH E C K T H E MI C R O S O F T OU T L O O K ® EX P R E S S S E C U R I T Y S E T T I N G S — If you cannot open your e-mailattachments:1 In Outlook Express, click Tools, click Options, and then click Security.2 Click Do not allow attachments to remove the checkmark.CH E C K T H E T E L E P H O N E L I N E C O N N E C T I O NCH E C K T H E T E L E P H O N E J A C KCO N N E C T T H E M O D E M D I R E C T L Y T O T H E T E L E P H O N E W A L L J A C KUS E A D I F F E R E N T T E L E P H O N E L I N E• Verify that the telephone line is connected to the jack on the modem. (The jack has either a green labelor a connector-shaped icon next to it.)• Ensure that you hear a click when you insert the telephone line connector into the modem.• Disconnect the telephone line from the modem and connect it to a telephone. Listen for a dial tone.• If you have other telephone devices sharing the line, such as an answering machine, fax machine, surgeprotector, or line splitter, then bypass them and connect the modem directly to the telephone wall jack.If you are using a line that is 3 m (10 ft) or more in length, try a shorter one.
