44 Solving Problemsw w w . d e l l . c o m | s u p p o r t . d e l l . c o m2 If a problem is encountered during a test, a message appears with an error code and adescription of the problem. Write down the error code and problem description and followthe instructions on the screen.If you cannot resolve the error condition, contact Dell (see page 92).NOTE: The Service Tag for your computer is located at the top of each test screen. If you contact Dell,technical support will ask for your Service Tag.3 If you run a test from the Custom Test or Symptom Tree option, click the applicable tabdescribed in the following table for more information.4 When the tests are complete, close the test screen to return to the Main Menu screen. To exitthe Dell Diagnostics and restart the computer, close the Main Menu screen.Extended Test Performs a thorough check of devices. This test typicallytakes an hour or more and requires you to answerquestions periodically.Custom Test Tests a specific device. You can customize the tests you wantto run.Symptom Tree Lists the most common symptoms encountered and allows youto select a test based on the symptom of the problem youare having.Tab FunctionResults Displays the results of the test and any errorconditions encountered.Errors Displays error conditions encountered, error codes, and theproblem description.Help Describes the test and may indicate requirements for runningthe test.Configuration Displays your hardware configuration for the selected device.The Dell Diagnostics obtains configuration information for alldevices from system setup, memory, and various internal tests,and it displays the information in the device list in the leftpane of the screen. The device list may not display the namesof all the components installed on your computer or all devicesattached to your computer.Parameters Allows you to customize the test by changing the test settings.Option Function