48 Solving Problemsw w w . d e l l . c o m | s u p p o r t . d e l l . c o mError MessagesCAUTION: Before you begin any of the procedures in this section, follow the safety instructions in theProduct Information Guide.If the message is not listed, see the documentation for the operating system or the program thatwas running when the message appeared.SC A N T H E C O M P U T E R F O R S P Y W A R E — If you are experiencing slow computer performance, youfrequently receive pop-up advertisements, or you are having problems connecting to the Internet, yourcomputer might be infected with spyware. Use an antivirus program that includes anti-spywareprotection (your program may require an upgrade) to scan the computer and remove spyware. For moreinformation, go to support.dell.com and search for the keyword spyware.BA D C O M M A N D O R F I L E N A M E — Ensure that you have spelled the command correctly, put spaces inthe proper place, and used the correct pathname.CD D R I V E C O N T R O L L E R F A I L U R E — The CD drive does not respond to commands from the computer.See page 45.DA T A E R R O R — The hard drive cannot read the data. See page 45.TH E F I L E B E I N G C O P I E D I S T O O L A R G E F O R T H E D E S T I N A T I O N D R I V E — The file that you are tryingto copy is too large to fit on the disk, or the disk is too full. Try copying the file to a different disk or usea larger capacity disk.A F I L E N A M E C A N N O T C O N T A I N A N Y O F T H E F O L L O W I N G C H A R A C T E R S : \ / : * ? “ < > | — Do notuse these characters in filenames.IN S E R T B O O T A B L E M E D I A — The operating system is trying to boot to a nonbootable CD.Insert a bootable CD.N O T E N O U G H M E M O R Y O R R E S O U R C E S . EX I T S O M E P R O G R A M S A N D T R Y A G A I N — You have toomany programs open. Close all windows and open the program that you want to use.OP E R A T I N G S YS T E M N O T F O U N D — Reinstall the hard drive, see page 39. If the problem persists,contact Dell, see page 92.