54Solving ProblemsIf a program crashes repeatedly — Checkthe software documentation. If necessary,uninstall and then reinstall the program.NOTE: Software usually includesinstallation instructions in itsdocumentation or on the CD.If the computer stops responding or a solidblue screen appears —CAUTION: You might lose data if youare unable to perform an operatingsystem shutdown.If you are unable to get a response by pressinga key on your keyboard, or by moving theconnected mouse or a finger on the touchpad, press the power button for at least 8 to 10seconds until the computer turns off and thenrestart your computer.If a program is designed for an earlierMicrosoft Windows operating system —Run the Program Compatibility Wizard. TheProgram Compatibility Wizard configures aprogram so that it runs in an environmentsimilar to an earlier version of MicrosoftWindows operating system.To run the Program Compatibility Wizard:1. Click Start → Control Panel→Programs→ Run programs made forprevious versions of Windows.2. In the welcome screen, click Next.3. Follow the instructions on the screen.If you have other software problems —• Back up your files immediately.• Use a virus-scanning program to check thehard drive or CDs.