Back to Contents PageUsing DellConnectFollow the instructions below to get connected to a Dell agent.1. Go to DellConnect.com.2. Click your region on the map.3. Click your country or area from the list.4. The Dell representative provides the appropriate number which corresponds to the correct support queue. Click this number to move to the nextpage.Queue Selector Number USA Support Queue1 Consumer2 Dell on Call3 XPS4 Relationship5 Enterprise6 Relationship GTS7 Dell Business Support8 Platinum Support5. In the DellConnect Terms and Conditions page, click I Agree.NOTE: The Terms and Conditions information sets expectations of what will occur during a DellConnect session. Ask questions toyour agent if you need clarity.6. This page is where you enter the code provided by support agent.7. Enter the code provided by the Dell representative in the field provided and click Go.8. Download and install the DellConnect applet to run the screen sharing application.9. After installing the applet, DellConnect checks for user permissions or firewall settings and so on.10. If DellConnect detects any proxy or firewall settings, you may be prompted to enter your windows user name and password.NOTE: You can end the session by closing the chat window or by clicking File and Exit.Related InformationGetting Help and Contacting DellDellConnectSolution StationBack to Contents Page
