64 Solving ProblemsDrive ProblemsCAUTION: Before you begin any of the procedures in this section, follow thesafety instructions in the Product Information Guide.EN S U R E T H A T MI C R O S O F T ® WI N D O W S ® R E C O G N I Z E S T H E D R I V E —Windows XP:• Click Start and click My Computer.Windows Vista®:• Click the Windows Vista Start button and click Computer.If the drive is not listed, perform a full scan with your antivirus software to checkfor and remove viruses. Viruses can sometimes prevent Windows from recognizingthe drive.EN S U R E T H A T T H E D R I V E I S E N A B L E D I N T H E S YS T E M S E T U P P R O G R A M — See"System Setup" on page 187)TE S T T H E D R I V E —• Insert another floppy disk, CD, or DVD to eliminate the possibility that theoriginal one is defective.• Insert bootable media and restart the computer.C L E A N T H E D R I V E O R D I S K — See "Cleaning Your Computer" on page 198.C H E C K T H E C A B L E C O N N E C T I O N SR U N T H E HA R D W A R E TR O U B L E S H O O T E R — See "Troubleshooting Software andHardware Problems in the Microsoft Windows® XP and Windows Vista®Operating System" on page 97.R U N T H E DE L L DI A G N O S T I C S — See "Starting the Dell Diagnostics From YourHard Drive" on page 90.
