68 Solving Problemsw w w . d e l l . c o m | s u p p o r t . d e l l . c o m If only part of the display is readableScanner ProblemsNOTE: If you can connect to your Internet service provider (ISP), your modem is functioning properly. Ifyou are sure that your modem is working properly and you still experience problems, contact your ISP.Drive ProblemsNOTE: For information on saving files to a floppy disk, see the Dell Inspiron help file. To access the helpfile, see "Accessing Help" on page 65.If you cannot save a file to a floppy driveCO N N E C T A N E X T E R N A L M O N I T O R —1 Turn off your computer and connect an external monitor to the computer.2 Turn on the computer and the monitor, and adjust the monitor brightness andcontrast controls.If the external monitor works, the computer display or video controller may bedefective. Contact Dell ("Contacting Dell" on page 100).CH E C K T H E P O W E R C A B L E C O N N E C T I O N — Ensure that the scanner powercable is firmly connected to a working electrical power source and that thescanner is turned on.CH E C K T H E S C A N N E R C A B L E C O N N E C T I O N — Ensure that the scanner cable isfirmly connected to the computer and to the scanner.UN L O C K T H E S C A N N E R — Ensure that your scanner is unlocked if it has alocking tab or button.REINSTALL THE SCANNER DRIVER — See the scanner documentation for instructions.EN S U R E T H A T WI N D O W S ® R E C O G N I Z E S T H E D R I V E — Click the Start buttonand click My Computer. If the drive is not listed, perform a full scan with yourantivirus software to check for and remove viruses. Viruses can sometimesprevent Windows from recognizing the drive. Insert a bootable disk and restartthe computer. Verify that the light is blinking, indicating normal operation.