Solving Problems : Dell Inspiron 8100If you have one CD in the fixed optical drive and one CD inthe media bay drive— Identify which CD is not playing:1. Double-click the My Computer icon on your desktop.2. Double-click the drive letter of the device the you areverifying.If you cannot play a DVD movieHINT: Because of different worldwide file types, not all DVD titles work in allDVD drives.Ensure that Windows recognizes the drive— Double-click theMy Computer icon. If the DVD drive is not listed, perform a fullscan with your antivirus software to check for and remove viruses.Viruses can sometimes prevent Windows from recognizing thedrive.Test the drive with another DVD— Insert another DVD toeliminate the possibility that the original DVD is defective.Clean the disc— See the Tell Me How help file for instructions.If the CD-RW drive stops writingHINT: If you must disable standby mode to write to a CD-RW drive, rememberto enable standby mode again when you finish writing the CD.Disable standby mode in Windows before writing to aCD-RW disk— Search for the keyword standby in Windows Help.Change the write speed to a slower rate— The CD-RW drivemust receive a steady stream of data when writing. If the stream isinterrupted, an error occurs. Closing all programs before writing tothe CD-RW may also alleviate the problem.If you have a hard drive problemfile:///F|/Service%20Manuals/Dell/Inspiron/8100/solving.htm (12 of 18) [2/28/2004 7:37:14 AM]