So lv ing P ro ble m s 37If you cannot play a music CD or install a program from a CDHINT: High-speed CDdrive vibration is normaland may cause noise. Thisnoise does not indicate adefect in the drive or theCD.E N S U R E T H A T W I N D O W S R EC O GN I Z E S T H E D RI V E ó Double-click theMy Computer icon. If the CD drive is not listed, perform a full scan with yourantivirus software to check for and remove viruses. Viruses can sometimesprevent Windows from recognizing the drive.T E S T T H E DR I V E W I T H AN OT H E R CD ó Insert another CD to eliminate thepossibility that the original CD is defective.C L E A N T H E D I S C ó See the Tell Me How help file for instructions. To accesshelp files, see page 28.A DJ U S T T H E W I N D OW S VO L U M E C O N T RO L ó Double-click the yellowspeaker icon in the lower-right corner of your screen. Be sure that the volume isturned up and that the sound is not muted.I F Y O U H AV E O N E C D I N T H E F I XE D OP T I CA L D RI VE A N D O N E C D I NT H E M E D I A B AY ó To identify which CD is not playing:For Windows 2000, double-click the Softex BayManager icon on the taskbar.Then click the Storage Devices tab and click Computer to see if the device islisted. Click OK if both devices are listed. If only one device is listed, remove theCD from the listed bay and ensure that Windows recognizes the drive.For Windows Me, double-click the My Computer icon on your desktop. Thendouble-click the drive letter of the device the you are verifying.
