59Getting HelpPack the equipment to be returned in the5.original (or equivalent) packing materials.NOTE: You are responsible for payingshipping expenses. You are alsoresponsible for insuring any productreturned, and you assume the risk of lossduring shipment to Dell. Collect On Delivery(C.O.D.) packages are not accepted.NOTE: Returns that are missing any of thepreceding requirements will be refused atDell’s receiving dock and returned to you.Before You CallNOTE: Have your Express Service Codeready when you call. The code helps Dell’sautomated-support telephone system directyour call more efficiently. You may also beasked for your Service Tag (located on theback or bottom of your computer).Remember to fill out the following DiagnosticsChecklist. If possible, turn on your computerbefore you call Dell for assistance and call froma telephone at or near the computer. You may beasked to type some commands at the keyboard,relay detailed information during operations, ortry other troubleshooting steps possible only atthe computer itself. Ensure that the computerdocumentation is available.