Dell Inspiron One 01HNXJA00 Setup Manual

Contents

46Using Support ToolsDell DiagnosticsIf you experience a problem with yourcomputer, perform the checks in “Lockups andSoftware Problems” on page 41 and run theDell Diagnostics before you contact Dell fortechnical assistance.It is recommended that you print theseprocedures before you begin.NOTE: Dell Diagnostics works only on Dellcomputers.NOTE: TheDrivers and Utilities discis optional and may not ship with yourcomputer.See the Comprehensive Specifications to reviewyour computer’s configuration information, andensure that the device that you want to testappears in the system setup program and isactive.Start the Dell Diagnostics from your hard driveor from theDrivers and Utilities disc.Starting Dell Diagnostics From YourHard DriveThe Dell Diagnostics is located on a hiddendiagnostic utility partition on your hard drive.NOTE: If your computer cannot displaya screen image, contact Dell (see“Contacting Dell” on page 63).Ensure that the computer is connected to an1.electrical outlet that is known to be workingproperly.Turn on (or restart) your computer.2.When the DELL3. ™ logo appears, press immediately. Select Diagnostics from theboot menu and press .This may invoke the Pre-Boot SystemAssessment (PSA) in your computer.