Dell Insprion 8100 Setup Manual

Contents

61Getting HelpBefore You CallNOTE: Have your Express Service Codeready when you call. The code helps Dell’sautomated‑support telephone system directyour call more efficiently. You may also beasked for your Service Tag (located on alabel on the top of the computer).Remember to fill out the following DiagnosticsChecklist. If possible, turn on your computerbefore you call Dell for assistance and call froma telephone at or near the computer. You may beasked to type some commands at the keyboard,relay detailed information during operations, ortry other troubleshooting steps possible only atthe computer itself. Ensure that the computerdocumentation is available.Diagnostic ChecklistName:•Date:•Address:•Phone number:•• Service Tag and Express Service Code(located on a label on the top of thecomputer):Return Material Authorization Number•(if provided by Dell support technician):Operating system and version:•Devices:•Expansion cards:•Are you connected to a network? Yes/No•Network, version, and network adapter:•Programs and versions:•