Troubleshooting 893 Click Properties.4 Click the Tools tab.5 Under Error-checking, click Check Now.6 Click Scan for and attempt recovery of bad sectors.7 Click Start.E-Mail, Modem, and Internet ProblemsFill out the Diagnostics Checklist (see "Diagnostics Checklist" on page 163) as you complete thesechecks.CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in theProduct Information Guide.NOTE: Connect the modem to an analog telephone jack only. The modem does not operate while it isconnected to a digital telephone network.CHECK THE M ICROSOFT OUTLOOK® EXPRESS SECURITY S ETTINGS —If you cannot open your e-mail attachments:1 In Outlook Express, click Tools, click Options, and then click Security.2 Click Do not allow attachments to remove the checkmark.C H E C K T H E T E L E P H O N E L I N E C O N N E C T I O N .C H E C K T H E T E L E P H O N E J A C K .C O N N E C T T H E M O D E M D I R E C T L Y T O T H E T E L E P H O N E W A L L J A C K .USE A DIFFERENT TELEPHONE LINE—•Verify that the telephone line is connected to the jack on themodem. (The jack has either a green label or a connector-shaped icon next to it.)• Ensure that you hear a click when you insert the telephone line connector into the modem.• Disconnect the telephone line from the modem and connect it to a telephone. Listen for adial tone.• If you have other telephone devices sharing the line, such as an answering machine, faxmachine, surge protector, or line splitter, then bypass them and connect the modem directlyto the telephone wall jack. If you are using a line that is 3 m (10 ft) or more in length, try ashorter one.RUN THE M ODEM D IAGNOSTIC TOOL —Click the Start button, point to All Programs and then clickModem Diagnostic Tool. Follow the instructions on the screen to identify and resolve modemproblems.VERIFY THAT THE MODEM IS COMMUNICATING WITH W INDOWS —1 Click the Start button and click Control Panel.2 Click Printers and Other Hardware.3 Click Phone and Modem Options.
