18 Quick Reference GuideStoring a BatteryRemove the battery when you store your computer for an extended period of time. A battery dischargesduring prolonged storage. After a long storage period, recharge the battery fully before you use it(see "Charging the Battery" on page 16).TroubleshootingNOTE: For additional troubleshooting guidelines, see the online User’s Guide for your computer.Lockups and Software ProblemsCAUTION: Before you begin any of the procedures in this section, follow the safety instructions in theProduct Information Guide.The computer does not start upEN S U R E T H A T T H E AC A D A P T E R I S F I R M L Y C O N N E C T E D T O T H E C O M P U T E R A N D T O T H E E L E C T R I C A L O U T L E T .The computer stops respondingNOTICE: You might lose data if you are unable to perform an operating system shutdown.TU R N T H E C O M P U T E R O F F — If you are unable to get a response by pressing a key on your keyboard or moving yourmouse, press and hold the power button for at least 8 to 10 seconds until the computer turns off. Then restartyour computer.A program stops responding or crashes repeatedlyNOTE: Software usually includes installation instructions in its documentation or on a floppy disk or CD.EN D T H E P R O G R A M —1 Press simultaneously.2 Click Task Manager.3 Click the program that is no longer responding.4 Click End Task.CH E C K T H E S O F T W A R E D O C U M E N T A T I O N — If necessary, uninstall and then reinstall the program.A program is designed for an earlier Microsoft® Windows® operating systemRU N T H E PR O G R A M CO M P A T I B I L I T Y WI Z A R D — The Program Compatibility Wizard configures a program so itruns in an environment similar to non-Windows XP operating system environments.1 Click the Start button, point to Programs→ Accessories, and then click Program CompatibilityWizard.2 In the welcome screen, click Next.3 Follow the instructions on the screen.