Dell Latitude ATG D620 Quick Reference Manual

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Dell Latitude ATG D620 Quick Reference Manual Manual pdf 19 page image

Quick Reference Guide 19A solid blue screen appearsTU R N T H E C O M P U T E R O F F — If you are unable to get a response by pressing a key on your keyboard or moving yourmouse, press and hold the power button for at least 8 to 10 seconds until the computer turns off. Then restartyour computer.Other Software ProblemsCH E C K T H E S O F T W A R E D O C U M E N T A T I O N O R C O N T A C T T H E S O F T W A R E M A N U F A C T U R E R F O R T R O U B L E S H O O T I N GI N F O R M A T I O N —• Ensure that the program is compatible with the operating system installed on your computer.• Ensure that your computer meets the minimum hardware requirements needed to run the software.See the software documentation for information.• Ensure that the program is installed and configured properly.• Verify that the device drivers do not conflict with the program.• If necessary, uninstall and then reinstall the program.BA C K U P Y O U R F I L E S I M M E D I A T E L Y.US E A V I R U S -S C A N N I N G P R O G R A M T O C H E C K T H E H A R D D R I V E , F L O P P Y D I S K S , O R CDS .SA V E A N D C L O S E A N Y O P E N F I L E S O R P R O G R A M S A N D S H U T D O W N Y O U R C O M P U T E R T H R O U G H T H E ST A R T M E N U .SC A N T H E C O M P U T E R F O R S P Y W A R E — If you are experiencing slow computer performance, you frequently receivepop-up advertisements, or you are having problems connecting to the Internet, your computer might be infectedwith spyware. Use an anti-virus program that includes anti-spyware protection (your program may require anupgrade) to scan the computer and remove spyware. For more information, go to support.dell.com and search forthe keyword spyware.RU N T H E DE L L DI A G N O S T I C S — See "Dell Diagnostics" on page 19. If all tests run successfully, the error conditionis related to a software problem.Dell DiagnosticsCAUTION: Before you begin any of the procedures in this section, follow the safety instructions in theProduct Information Guide.When to Use the Dell DiagnosticsIf you experience a problem with your computer, perform the checks in "Lockups and SoftwareProblems" on page 18 and run the Dell Diagnostics before you contact Dell for technical assistance.It is recommended that you print these procedures before you begin.NOTICE: The Dell Diagnostics works only on Dell™ computers.NOTE: The Drivers and Utilities CD is optional and may not ship with your computer.Start the Dell Diagnostics from either your hard drive or from the optional Drivers and Utilities CD (alsoknown as the ResourceCD).