Dell OptiPlex GX400 User Manual

Also see for OptiPlex GX400: Setup and quick reference guide Service manual Setup and quick reference guide

Contents

Dell OptiPlex GX400 User Manual Manual pdf 62 page image

Back to Contents PageGetting HelpDell™ OptiPlex™ GX400 System User's GuideHelp OverviewDell Contact NumbersHelp OverviewThis section describes the tools Dell provides to help you when you have a problem with your computer. It also tells you when and how to contact Dell fortechnical or customer assistance.Technical AssistanceIf you need assistance with a technical problem, perform the following steps:1. Complete the procedures in "Solving Problems."2. Run the Dell Diagnostics.3. Make a copy of the Diagnostics Checklist, and fill it out.4. Use Dell's extensive suite of online services available at Dell's website (http://www.dell.com) for help with installation and troubleshootingprocedures.For more information, see "World Wide Web."5. If the preceding steps have not resolved the problem, call Dell for technical assistance.When prompted by Dell's automated telephone system, enter your Express Service Code to route the call directly to the proper support personnel. If youdo not have an Express Service Code, open the Dell Accessories folder, double-click the Express Service Code icon, and follow the directions.For instructions on using the technical support service, see "Technical Support Service" and "Before You Call."Help ToolsDell provides a number of tools to assist you. These tools are described in the following sections.World Wide WebThe Internet is your most powerful tool for obtaining information about your computer and other Dell products. Through the Internet, you can access most ofthe services described in this section, including AutoTech, TechFax, order status, technical support, and product information.You can access Dell's support Web site at http://support.dell.com. To select your country, click the map that appears. The Welcome to support.dell.compage opens. Enter your system information to access help tools and information.Dell can be accessed electronically using the following addresses:l World Wide Webhttp://www.dell.com/http://www.dell.com/ap/ (for Asian/Pacific countries only)http://www.euro.dell.com (for Europe only)http://www.dell.com/la (for Latin American countries)l Anonymous file transfer protocol (FTP)ftp.dell.com/Log in as user: anonymous, and use your e-mail address as your password.l Electronic Support Servicesupport@us.dell.comapsupport@dell.com (for Asian/Pacific countries only)support.euro.dell.com (for Europe only)l Electronic Quote ServiceNOTE: Dell's Express Service Code system may not be available in all countries.NOTE: Some of the following tools are not always available in all locations outside the continental U.S. Please call your local Dell representative forinformation on availability.