Dell OptiPlex GXi Reference And Installation Manual

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Dell OptiPlex GXi Reference And Installation Manual Manual pdf 121 page image

Warranties and Return Policy D-1Appendix DWarranties and Return PolicyLimited Three-Year Warranty(U.S. Only)Dell Computer Corporation (“Dell”) manufactures itshardware products from parts and components that arenew or equivalent to new in accordance with industry-standard practices. Dell warrants that the hardwareproducts it manufactures will be free from defects inmaterials and workmanship. The warranty term is threeyears beginning on the date of invoice, as described in thefollowing text.Damage due to shipping the products to you is coveredunder this warranty. Otherwise, this warranty does notcover damage due to external causes, including accident,abuse, misuse, problems with electrical power, servicingnot authorized by Dell, usage not in accordance withproduct instructions, failure to perform required preven-tive maintenance, and problems caused by use of partsand components not supplied by Dell.This warranty does not cover any items that are in one ormore of the following categories: software; sound cards;speakers; external devices (except as specifically noted);accessories or parts added to a Dell system after the sys-tem is shipped from Dell; accessories or parts added to aDell system through Dell’s system integration depart-ment; accessories or parts that are not installed in the Dellfactory; or DellWare® products. Monitors, keyboards,and mice that are Dell-branded or that are included onDell’s standard price list are covered under this warranty;all other monitors, keyboards, and mice (including thosesold through the DellWare program) are not covered.Batteries for portable computers are covered only duringthe initial one-year period of this warranty.Coverage During Year OneDuring the one-year period beginning on the invoicedate, Dell will repair or replace products covered underthis limited warranty that are returned to Dell’s facility.To request warranty service, you must call Dell’sCustomer Technical Support within the warranty period.Refer to the chapter titled “Getting Help” in yourDiagnostics and Troubleshooting Guide to find theappropriate telephone number for obtaining customerassistance. If warranty service is required, Dell will issuea Return Material Authorization Number. You must shipthe products back to Dell in their original or equivalentpackaging, prepay shipping charges, and insure the ship-ment or accept the risk of loss or damage duringshipment. Dell will ship the repaired or replacementproducts to you freight prepaid if you use an address inthe continental U.S. Shipments to other locations will bemade freight collect.NOTE: Before you ship the product(s) to Dell, back upthe data on the hard-disk drive(s) and any other storagedevice(s) in the product(s). Remove any removablemedia, such as diskettes, CDs, or PC Cards. Dell doesnot accept liability for lost data or software.Dell owns all parts removed from repaired products. Delluses new and reconditioned parts made by various manu-facturers in performing warranty repairs and buildingreplacement products. If Dell repairs or replaces a prod-uct, its warranty term is not extended.