Cannot print through USBIf the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following:C HECK THE USB CONNECTION1 Check the USB cable for any obvious damage. If the cable is damaged, then use a new one.2 Firmly plug the square end of the USB cable into the back of the printer.3 Firmly plug the rectangular end of the USB cable into the USB port of the computer.The USB port is marked with a USB symbol.Note: If you continue to have problems, then try another USB port on the computer. You may have connected toa defective port.MAKE SURE THE USB PORT IS ENABLED IN W INDOWS1 Click , or click Start and then click Run.2 In the Start Search or Run box, type devmgmt.msc.3 Press Enter, or click OK.The Device Manager opens.4 Click the plus sign (+) beside Universal Serial Bus controllers.If USB Host Controller and USB Root Hub are listed, then the USB port is enabled.For more information, see the computer documentation.REMOVE AND REINSTALL THE PRINTER SOFTWAREJams and misfeeds troubleshooting• “Paper jam in the printer” on page 80• “Paper jam in the paper support” on page 81• “Paper jam in the duplex unit” on page 81• “Paper or specialty media misfeeds” on page 82Paper jam in the printerNote: The parts inside the printer are sensitive. Avoid unnecessarily touching these parts while clearing jams.Troubleshooting80
