88 Solving Problemsw w w . d e l l . c o m | s u p p o r t . d e l l . c o mGeneral Program ProblemsA program crashesNOTE: Software usually includes installation instructions in its documentation or on a floppydisk or CD.A program stops respondingA solid blue screen appearsError messages appearS E E T H E S O F T W A R E D O C U M E N T A T I O N — Many software manufacturersmaintain websites with information that may help you solve the problem. Ensurethat you properly installed and configured the program. Reinstall the program ifnecessary.E N D T H E P R O G R A M1 Simultaneously press .2 Click the Applications tab, and then select the program that is no longerresponding.3 Click End Task.T U R N T H E C O M P U T E R O F F — If the computer does not respond to akeystroke or a proper shutdown (see "Turning Off Your Computer" on page 41),press the power button until the computer turns off. Press the power buttonagain to restart the computer. The solid blue screen appears because you were notable to perform a proper Windows ® shutdown. An error-checking utilityautomatically runs during the start-up process. Follow the instructions on thescreen.R E V I E W " E R R O R M E S S A G E S " — Look up the message and take theappropriate action. See the software documentation.
