Solving Problems 614 When the tests are complete, close the test screen to return to the Main Menu screen. To exitthe Dell Diagnostics and restart the computer, close the Main Menu screen.Drive ProblemsCAUTION: Before you begin any of the procedures in this section, follow the safety instructions in theProduct Information Guide.Tab FunctionResults Displays the results of the test and any error conditionsencountered.Errors Displays error conditions encountered, error codes, andthe problem description.Help Describes the test and may indicate requirements forrunning the test.Configuration Displays your hardware configuration for the selecteddevice.The Dell Diagnostics obtains configuration informationfor all devices from system setup, memory, and variousinternal tests, and it displays the information in thedevice list in the left pane of the screen. The device listmay not display the names of all the componentsinstalled on your computer or all devices attached to yourcomputer.Parameters Allows you to customize the test by changing the testsettings.EN S U R E T H A T MI C R O S O F T ® WI N D O W S ® R E C O G N I Z E S T H E D R I V E — Click the Start button andclick My Computer. If the floppy, CD, or DVD drive is not listed, perform a full scan with your antivirussoftware to check for and remove viruses. Viruses can sometimes prevent Windows from recognizingthe drive.TE S T T H E D R I V E —• Insert another floppy disk, CD, or DVD to eliminate the possibility that the original one is defective.• Insert a bootable floppy disk or CD and restart the computer.CL E A N T H E D R I V E O R D I S K — See the Dell Help file. To access the help file, see page 9.