66 Solving Problemsw w w . d e l l . c o m | s u p p o r t . d e l l . c o mIEEE 1394 Device ProblemsCAUTION: Before you begin any of the procedures in this section, follow the safety instructions in theProduct Information Guide.Keyboard ProblemsCAUTION: Before you begin any of the procedures in this section, follow the safety instructions in theProduct Information Guide.NOTE: Use the integrated keyboard when working in MS-DOS® mode or when running the DellDiagnostics or the system setup program. When you attach an external keyboard, the integratedkeyboard remains fully functional.A R E Q U I R E D .DLL F I L E W A S N O T F O U N D — The program that you are trying to open is missing anessential file. Remove and then reinstall the program.1 Click the Start button and click Control Panel.2 Click Add or Remove Programs.3 Select the program you want to remove.4 Click Remove or Change/Remove and follow the prompts on the screen.5 See the program documentation for installation instructions.X :\ I S N O T A C C E S S I B L E . TH E D E V I C E I S N O T R E A D Y — Insert a disk into the drive and try again.EN S U R E T H A T T H E IEEE 1394 D E V I C E I S P R O P E R L Y I N S E R T E D I N T O T H E C O N N E C T O REN S U R E T H A T T H E IEEE 1394 D E V I C E I S R E C O G N I Z E D B Y WI N D O W S —1 Click the Start button and click Control Panel.2 Click Printers and Other Hardware.If your IEEE 1394 device is listed, Windows recognizes the device.IF Y O U H A V E P R O B L E M S W I T H A DE L L -P R O V I D E D IEEE 1394 D E V I C E —IF Y O U H A V E P R O B L E M S W I T H A N IEEE 1394 D E V I C E N O T P R O V I D E D B Y DE L L —Contact Dell or the IEEE 1394 device manufacturer. See "Contacting Dell" on page 113.