8 6 Appendixw w w . d e l l . c o m / s u p p l i e s | s u p p o r t . d e l l . c o m How will you fix my product?We use new and refurbished parts made by various manufacturers in performing warrantyrepairs and in building replacement parts and systems. Refurbished parts and systems areparts or systems that have been returned to Dell, some of which were never used by acustomer. All parts and systems are inspected and tested for quality. Replacement parts andsystems are covered for the remaining period of the limited warranty for the product youbought. Dell owns all parts removed from repaired products.May I transfer the limited warranty?Limited warranties on systems may be transferred if the current owner transfers ownershipof the system and records the transfer with us. The limited warranty on Dell-brandedmemory may not be transferred. You may record your transfer by going to Dell's website:• If you are an Individual Home Consumer, go towww.dell.com/us/en/dhs/topics/sbtopic_015_ccare.htm• If you are a Home Office, Small, Medium, Large, or Global Commercial Customer, goto www.dell.com/us/en/biz/topics/sbtopic_ccare_nav_015_ccare.htm• If you are a Government, Education, or Healthcare Customer, or an Individual HomeConsumer who purchased through an Employee Purchase Program, go towww.dell.com/us/en/pub/topics/sbtopic_015_ccare.htmIf you do not have Internet access, call your customer care representative or call1-800-624-9897."Total Satisfaction" Return Policy (U.S. Only)We value our relationship with you and want to make sure that you're satisfied with yourpurchases. That's why we offer a "Total Satisfaction" return policy for most products thatyou—the end-user customer—purchase directly from Dell. Under this policy, you mayreturn to Dell products that you purchased directly from Dell for a credit or a refund of thepurchase price paid, less shipping and handling and applicable return fees as follows: