9 4 Appendixw w w . d e l l . c o m / s u p p l i e s | s u p p o r t . d e l l . c o m To return products, you must call Dell Customer Service at 1-800-387-5759 to receive aCredit Return Authorization Number. You must ship the Dell Software and Peripheralsproducts back to Dell in their original manufacturer's packaging (which must be in as-newcondition), prepay shipping charges, and insure the shipment or accept the risk of loss ordamage during shipment.To qualify for refund or replacement, returned products must be in as-new condition,software products must be unopened, and all of the manuals, floppy disk(s), CD(s), powercables, and other items included with a product must be returned with it.1-Year End-User Manufacturer Guarantee (Latin America and the CaribbeanOnly)GuaranteeDell Computer Corporation ("Dell") warrants to the end user in accordance with thefollowing provisions that its branded hardware products, purchased by the end user from aDell company or an authorized Dell distributor in Latin America or the Caribbean, will befree from defects in materials, workmanship, and design affecting normal use, for a periodof 1 year from the original purchase date. Products for which proper claims are made will, atDell’s option, be repaired or replaced at Dell’s expense. Dell owns all parts removed fromrepaired products. Dell uses new and reconditioned parts made by various manufacturers inperforming repairs and building replacement products.ExclusionsThis Guarantee does not apply to defects resulting from: improper or inadequateinstallation, use, or maintenance; actions or modifications by unauthorized third parties orthe end user; accidental or willful damage; or normal wear and tear.