Dell PowerEdge 6600 Installation And Troubleshooting Manual

Also see for PowerEdge 6600: Installation guide User guide Notice Installation guide Specifications

Contents

Dell PowerEdge 6600 Installation And Troubleshooting Manual Manual pdf 39 page image

Troubleshooting a Serial I/O DeviceProbleml Device connected to the serial port is not workingAction1. Open the front bezel (see "Opening the Bezel").2. Turn off the system and any peripheral devices connected to the serial port.3. Swap the interface cable with a known working cable.If the problem is resolved, the interface cable must be replaced (see "Getting Help" for instructions on obtaining technical assistance).4. Turn off power to the system and the serial device, and swap the device with a comparable device.5. Turn on the system and the serial device.If the problem is resolved, the serial device must be replaced.If the problem is not resolved, see "Getting Help" for instructions on obtaining technical assistance.Troubleshooting a USB DeviceProbleml System error message indicates probleml Device connected to the port is not workingAction1. Enter the System Setup program and ensure that the USB ports are enabled (see "Using the System Setup Program" in the User's Guide forinstructions).2. Open the front bezel (see "Opening the Bezel").3. Turn off the system and any USB devices.If there is only one USB device connected to the system, go to step 6.4. Disconnect all USB devices, and connect the malfunctioning device to the other USB port.5. Turn on the system and the reconnected device.If the problem is resolved, the USB port may be defective (see "Getting Help" for instructions on obtaining technical assistance).6. If possible, swap the interface cable with a known working cable.If the problem is resolved, the interface cable must be replaced (see "Getting Help" for instructions on obtaining technical assistance).7. Turn off the system and the USB device, and swap the device with a comparable device.8. Turn on the system and the USB device.If the problem is resolved, the USB device must be replaced.If the problem is not resolved, see "Getting Help" for instructions on obtaining technical assistance.Troubleshooting the NICsProbleml NICs cannot communicate with the networkAction1. Check the appropriate indicator on the NIC connector (see Figure 2-6).A green indicator shows that the adapter is connected to a valid link partner. A blinking amber indicator shows that network data is being sent orreceived.l If the link indicator is not on, check all cable connections.l Try changing the auto-negotiation setting, if possible.l Try another port on the switch or hub.If you are using a NIC expansion card instead of the integrated NICs, see the documentation for the NIC card.2. If the indicator does not light, the network driver files might be damaged or deleted. Check the drivers, and remove and reinstall the drivers ifapplicable.You must reboot your system for the reinstalled drivers to become active.