Troubleshooting processorsPrerequisitesCAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting andsimple repairs as authorized in your product documentation, or as directed by the online or telephone service and supportteam. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safetyinstructions that are shipped with your product.Steps1. Run the appropriate diagnostics test. See the Using system diagnostics section.2. Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.3. Remove the system cover.4. Ensure that the processor and heat sink are properly installed.5. Install the system cover.6. Run the appropriate diagnostic test. See the Using system diagnostics section.7. If the problem persists, see the Getting help section.Related linksGetting helpUsing system diagnosticsSystem messagesFor a list of event and error messages generated by the system firmware and agents that monitor system components, see the DellEvent and Error Messages Reference Guide at Dell.com/openmanagemanuals > OpenManage software.Warning messagesA warning message alerts you to a possible problem and prompts you to respond before the system continues a task. For example,before you format a hard drive, a message warns you that you may lose all data on the hard drive. Warning messages usuallyinterrupt the task and need you to respond by typing y (yes) or n (no).NOTE: Warning messages are generated by either the application or the operating system. For more information, see thedocumentation that shipped with the operating system or application.Diagnostic messagesThe system diagnostic utility generates messages if there are errors detected when you run diagnostic tests on your system. Formore information about system diagnostics, see the Using system diagnostics section.Alert messagesThe systems management software generates alert messages for your system. Alert messages include information, status, warning,and failure messages for drive, temperature, fan, and power conditions. For more information, see the systems managementsoftware documentation links listed in the Documentation resources section of this manual.174
