Troubleshooting Your System 125a Restart the system and press to enter the host adapterconfiguration utility program.See the documentation supplied with the host adapter for informationabout the configuration utility.b Ensure that the hard drive has been configured correctly for the RAID.c Exit the configuration utility and allow the system to boot to theoperating system.4 Ensure that the required device drivers for your SAS controller card or SASRAID controller are installed and are configured correctly. See theoperating system documentation for more information.5 Verify that the controller is enabled and the drives appear in the SystemSetup program. See "Using the System Setup Program" on page 29.6 Check the cable connections inside the system:a Turn off the system, including any attached peripherals, anddisconnect the system from the electrical outlet.b Open the system. See "Opening the System" on page 47.c Verify that the cable connections between the hard drive(s) and thedrive controller are correct, whether the connections are to the SATAconnectors on the system board, a SAS expansion card, or a SAS RAIDcontroller. See "Hard Drives" on page 64.d Verify that the SAS or SATA cables are securely seated in theirconnectors.e Close the system. See "Closing the System" on page 47.f Reconnect the system to the electrical outlet, and turn on the systemand attached peripherals.If the problem persists, see "Getting Help" on page 141.Troubleshooting a SAS or SAS RAID ControllerNOTE: When troubleshooting a SAS RAID controller, also see the documentationfor your operating system and the controller.Problem• Error message indicates a problem with the SAS or SAS RAID controller.
