Dell PowerVault 110T SDLT320 User Manual

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Dell PowerVault 110T SDLT320 User Manual Manual pdf 16 page image

Back to Contents PageGetting Help: Dell™ PowerVault™ 110T SDLT 320 Tape Drive User's Guide• Technical Assistance • Dell Enterprise Training and Certification • Problems With Your Order • Product Information • Returning Items for Warranty Repair or Credit • BeforeYou CallTechnical AssistanceIf you need assistance with a technical problem, perform the following steps:1. Complete the procedures in the Troubleshooting section.2. Run the system diagnostics and record any information provided.3. Use Dell's extensive suite of online services available at Dell Support at support.dell.com for help with installation and troubleshooting procedures.For more information, see the Online Services section.4. If the preceding steps have not resolved the problem, call Dell for technical assistance.When prompted by Dell's automated telephone system, enter your Express Service Code to route the call directly to the proper support personnel. If you do not have anExpress Service Code, open the Dell Accessories folder, double-click the Express Service Code icon, and follow the directions.For instructions on using the technical support service, see Technical Support Service and Before You Call.Online ServicesYou can access Dell Support at support.dell.com. Select your region on the WELCOME TO DELL SUPPORT page, and fill in the requested details to access help toolsand information.You can contact Dell electronically using the following addresses:l World Wide Webwww.dell.com/www.dell.com/ap/ (for Asian/Pacific countries only)www.euro.dell.com (for Europe only)www.dell.com/la (for Latin American countries)l Anonymous file transfer protocol (FTP)ftp.dell.com/Log in as user:anonymous, and use your e-mail address as your password.l Electronic Support Servicesupport@us.dell.comapsupport@dell.com (for Asian/Pacific countries only)support.euro.dell.com (for Europe only)l Electronic Quote Servicesales@dell.comapmarketing@dell.com (for Asian/Pacific countries only)l Electronic Information Serviceinfo@dell.comAutoTech ServiceNOTE: Call technical support from a phone near or at the system so that technical support can assist you with any necessary procedures.NOTE: Dell's Express Service Code system may not be available in all countries.NOTE: Some of the following services are not always available in all locations outside the continental U.S. Call your local Dell representative for information onavailability.