Troubleshooting 109Hard drive problemsR U N C H E C K D I S K —Windows XP:1 Click Start and click My Computer.2 Right-click Local Disk C:.3 Click Properties→ Tools→ Check Now.4 Click Scan for and attempt recovery of bad sectors and click Start.Windows Vista:1 Click Start and click Computer.2 Right-click Local Disk C:.3 Click Properties→ Tools→ Check Now.The User Account Control window may appear. If you are an administrator on thecomputer, click Continue; otherwise, contact your administrator to continue thedesired action.4 Follow the instructions on the screen.E-Mail and Internet ProblemsCAUTION: Before you begin any of the procedures in this section, follow thesafety instructions in theProduct Information Guide.C H E C K T H E M I C R O S O F T O U T L O O K ® E X P R E S S S E C U R I T Y S E T T I N G S — If you cannotopen your e-mail attachments:1 In Outlook Express, click Tools→ Options→ Security.2 Click Do not allow attachments to remove the checkmark, as needed.C H E C K T H E T E L E P H O N E L I N E C O N N E C T I O NC H E C K T H E T E L E P H O N E J A C KC O N N E C T T H E M O D E M D I R E C T L Y T O T H E T E L E P H O N E W A L L J A C KU S E A D I F F E R E N T T E L E P H O N E L I N E —• Verify that the telephone line is connected to the jack on the modem (the jack haseither a green label or a connector-shaped icon next to it).• Ensure that you hear a click when you insert the telephone line connector into themodem.• Disconnect the telephone line from the modem and connect it to a telephone, thenlisten for a dial tone.
