54 Quick Reference Guide• Ensure that the memory you are using is supported by your computer. For moreinformation about the type of memory supported by your computer, see "Memory" inyour User’s Guide.• Run the Dell Diagnostics (See "Dell Diagnostics" on page 41).Mouse ProblemsCAUTION: Before you begin any of the procedures in this section, follow thesafety instructions in theProduct Information Guide.C H E C K T H E M O U S E C A B L E —• Ensure that the cable is not damaged or frayed and check cable connectors for bent orbroken pins. Straighten any bent pins.• Remove any mouse extension cables, and connect the mouse directly to the computer.• Verify that the mouse cable is connected as shown on the setup diagram for yourcomputer.R E S T A R T T H E C O M P U T E R —1 Simultaneously press to display the Start menu.2 Press , press the up- and down-arrow keys to highlight Shut down or TurnOff, and then press .3 After the computer turns off, reconnect the mouse cable as shown on the setupdiagram.4 Turn on the computer.T E S T T H E M O U S E — Connect a properly working mouse to the computer, then tryusing the mouse.C H E C K T H E M O U S E S E T T I N G S —Windows XP:1 Click Start→ Control Panel→ Mouse.2 Adjust the settings as needed.Windows Vista:1 Click Start → Control Panel→ Hardware and Sound→ Mouse.2 Adjust the settings as needed.R E I N S T A L L T H E M O U S E D R I V E R — See "Drivers" in your User’s Guide.R U N T H E H A R D W A R E T R O U B L E S H O O T E R — See "Hardware Troubleshooter" onpage 41.