Tools to Help Solve Problems: Dell Precision Workstation 470 and 670 Computers User's Guidefile:///T|/htdocs/systems/ws670/EN/ug_en/advtrbl.htm[3/20/2013 9:31:57 AM]NOTE: The next steps change the boot sequence for one time only. On the next start-up, the computer bootsaccording to the devices specified in system setup.3. When the boot device list appears, highlight IDE CD-ROM Device and press .4. Select the IDE CD-ROM Device option from the CD boot menu.5. Select the Boot from CD-ROM option from the menu that appears.6. Type 1 to start the ResourceCD menu.7. Type 2 to start the Dell Diagnostics.8. Select Run the 32 Bit Dell Diagnostics from the numbered list. If multiple versions are listed, select the versionappropriate for your computer.9. When the Dell Diagnostics Main Menu appears, select the test you want to run.Dell Diagnostics Main Menu1. After the Dell Diagnostics loads and the Main Menu screen appears, click the button for the option you want.Option FunctionExpressTestPerforms a quick test of devices. This test typically takes 10 to 20 minutes and requires no interaction on yourpart. Run Express Test first to increase the possibility of tracing the problem quickly.ExtendedTestPerforms a thorough check of devices. This test typically takes an hour or more and requires you to answerquestions periodically.CustomTestTests a specific device. You can customize the tests you want to run.SymptomTreeLists the most common symptoms encountered and allows you to select a test based on the symptom of theproblem you are having.2. If a problem is encountered during a test, a message appears with an error code and a description of the problem.Write down the error code and problem description and follow the instructions on the screen.If you cannot resolve the error condition, contact Dell.NOTE: The Service Tag for your computer is located at the top of each test screen. If you contact Dell, technicalsupport will ask for your Service Tag.3. If you run a test from the Custom Test or Symptom Tree option, click the applicable tab described in the followingtable for more information.Tab FunctionResults Displays the results of the test and any error conditions encountered.Errors Displays error conditions encountered, error codes, and the problem description.Help Describes the test and may indicate requirements for running the test.Configuration Displays your hardware configuration for the selected device.The Dell Diagnostics obtains configuration information for all devices from system setup, memory, andvarious internal tests, and it displays the information in the device list in the left pane of the screen. Thedevice list may not display the names of all the components installed on your computer or all devicesattached to your computer.
