Dell Precision Workstation 470 User Manual

Also see for Precision Workstation 470: Quick reference guide Quick reference guide Quick reference guide Quick reference guide Quick reference guide

Contents

Solving Problems: Dell Precision Workstation 470 and 670 Computers User's Guidefile:///T|/htdocs/systems/ws670/EN/ug_en/solve.htm[3/20/2013 9:31:58 AM]3. Click the Hardware tab.4. Double-click the name of your CD drive.5. Click the Properties tab.6. Uncheck the Enable digital CD audio for this CD-ROM device box.Windows 20001. Click the Start button, point to Settings® Control Panel, and then click Sounds and Multimedia.2. Click the Hardware tab.3. Click the name of your CD drive and click Properties.4. Click the Properties tab.5. Uncheck the Enable digital CD audio for this CD-ROM device box.Adjust the Windows volume control — Click or double-click the speaker icon in the lower-right corner ofyour screen. Ensure that the volume is turned up and that the sound is not muted.Video and Monitor ProblemsFill out the Diagnostics Checklist as you complete these checks.CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located inthe Product Information Guide.If the screen is blankNOTE: See the monitor documentation for troubleshooting procedures.Check the monitor cable connection —If you purchased a graphics card, ensure that the monitor is connected to the card.Ensure that your monitor is properly connected (see the Setup and Quick Reference Guide that camewith your computer).If you are using a graphics extension cable and removing the cable solves the problem, the cable isdefective.Swap the computer and monitor power cables to determine if the power cable is defective.Check the connector for bent or broken pins. (It is normal for monitor cable connectors to have missingpins.)Check the monitor power light — If the power light is off, firmly press the button to ensure that themonitor is turned on. If the power light is lit or blinking, the monitor has power. If the power light is blinking,press a key on the keyboard or move the mouse.Test the electrical outlet — Ensure that the electrical outlet is working by testing it with another device,such as a lamp.Test the monitor — Connect a properly working monitor to the computer, and try using the monitor. If thenew monitor works, the original monitor is faulty.Check the Diagnostic LightsCheck the card setting — Enter system setup and ensure that Primary Video Controller under theIntegrated Devices option is set correctly. For a PCI card, set Primary Video Controller to Auto. Exitsystem setup and restart your computer.Run the Dell Diagnostics