Adjust brightness & contrast controls via OSD.Geometric Distortion Screen not centeredcorrectlyReset the monitor to Factory Settings.Auto Adjust via OSD.Adjust brightness & contrast controls via OSD.NOTE: When using 'DVI-D', the positioning adjustments are not available.Horizontal/Vertical Lines Screen has one or morelinesReset the monitor to Factory Settings.Perform Auto Adjust via OSD.Adjust Phase and Pixel Clock controls via OSD.Perform monitor self-test feature check and determine if these lines are also in self-testmode.Check for bent or broken pins in the video cable connector.NOTE: When using 'DVI-D', the Pixel Clock and Phase adjustments are not available.Synchronization Problems Screen is scrambled orappears tornReset the monitor to Factory Settings.Perform Auto Adjust via OSD.Adjust Phase and Pixel Clock controls via OSD.Perform monitor self-test feature check to determine if the scrambled screen appears inself-test mode.Check for bent or broken pins in the video cable connector.Restart the computer in the safe mode.Safety-Related Issues Visible signs of smoke orsparksDo not perform any troubleshooting steps.Contact Dell immediately.Intermittent Problems Monitor malfunctions on &offEnsure that the video cable connecting the monitor to the computer is connected properlyand is secure.Reset the monitor to Factory Settings.Perform monitor self-test feature check to determine if the intermittent problem occurs inself-test mode.Missing Color Picture missing color Perform monitor self-test feature check.Ensure that the video cable connecting the monitor to the computer is connected properlyand is secure.Check for bent or broken pins in the video cable connector.Wrong Color Picture color not good Change the Color Setting Mode in the Color Settings OSD to Graphics or Video dependingon the application.Try different Color Preset Settings in Color Settings OSD. Adjust R/G/B value in ColorSettings OSD if the Color Management is turned off.Change the Input Color Format to PC RGB or YPbPr in the Advance Setting OSD.Image retention from astatic image left on themonitor for a long period oftimeFaint shadow from thestatic image displayedappears on the screenUse the Power Management feature to turn off the monitor at all times when not in use (formore information, see Power Management Modes).Alternatively, use a dynamically changing screensaver.Product Specific ProblemsSpecific Symptoms What You Experience Possible SolutionsScreen image is too small Image is centered on screen,but does not fill entireviewing areaReset the monitor to Factory Settings.Cannot adjust the monitorwith the buttons on the frontpanelOSD does not appear on thescreenTurn off the monitor, unplug the power cord, plug back, and then turn on the monitor.Check if the OSD menu is locked. If yes, press and hold key for 10 seconds tounlock. See Menu Lock.No Input Signal when usercontrols are pressedNo picture, the LED light iswhite. When you press "up","down" or "Menu" key, themessage " No input signal"will appear.Check the signal source. Ensure the computer is not in the power saving mode bymoving the mouse or pressing any key on the keyboard.Check whether the signal cable is plugged in properly. Re-plug the signal cable ifnecessary.Reset the computer or video player.The picture does not fill theentire screenThe picture cannot fill theheight or width of the screenDue to different video formats (aspect ratio) of DVDs, the monitor may display in fullscreen.Run the built-in diagnostics.NOTE: When choosing DVI-D mode, the Auto Adjust function is not available.Back to Contents Page