Dell S4820T Installation Manual

Also see for S4820T: Manual Configuration guide Configuration guide

Contents

Dell S4820T Installation Manual Manual pdf 57 page image

12Technical SupportThis chapter contains the following sections:• The iSupport Website• Accessing iSupport Services• Requesting a Hardware Replacement• Contacting the Technical Assistance CenterThe iSupport WebsiteiSupport provides a range of documents and tools to assist you with effectively using Dell Networkingequipment and mitigating the impact of network outages. Through iSupport you can obtain technicalinformation regarding Dell Networking products, access to software upgrades and patches, and open andmanage your Tech Support cases. Dell Networking iSupport provides integrated, secure access to theseservices.Accessing iSupport ServicesThe URL for iSupport is http://force10networks.com/ CSPortal20/Main/Login.aspx.You must have a userid and password to access iSupport services.1. On the Dell Networking Support page, click the Account Request link.2. Fill out the User Account Request form and click Send. You will receive your userid and password byE-mail.3. To access iSupport services, click the LOGIN link and enter your userid and password.Contacting the Technical Assistance CenterHow to Contact Dell Networking TAC Log in to iSupport at http://www.force10networks.com/CSPortal20/Main/Login.aspx and select the Service Request tab.Information to Submit When Opening a SupportCase• Your name, company name, phone number,and E-mail address• Preferred method of contact• Model number• Software version number• Symptom description• Screen shots showing the symptom, includingany error messages. This can include:• Output from the show tech-support [non-paged] command (This report is very long soTechnical Support 57

/ 59

Related manuals for Dell S4820T