Backup media and recovery optionsIt is recommended to create a recovery drive to troubleshoot and fix problems that may occur with Windows. Dell proposesmultiple options for recovering Windows operating system on your Dell PC. For more information. see Dell Windows BackupMedia and Recovery Options.WiFi power cycleAbout this taskIf your computer is unable to access the internet due to WiFi connectivity issues a WiFi power cycle procedure may beperformed. The following procedure provides the instructions on how to conduct a WiFi power cycle:NOTE: Some ISPs (Internet Service Providers) provide a modem/router combo device.Steps1. Turn off your computer.2. Turn off the modem.3. Turn off the wireless router.4. Wait for 30 seconds.5. Turn on the wireless router.6. Turn on the modem.7. Turn on your computer.Drain residual flea power (perform hard reset)About this taskFlea power is the residual static electricity that remains in the computer even after it has been powered off and the battery isremoved.For your safety, and to protect the sensitive electronic components in your computer, you are requested to drain residual fleapower before removing or replacing any components in your computer.Draining residual flea power, also known as a performing a "hard reset", is also a common troubleshooting step if your computerdoes not power on or boot into the operating system.To drain residual flea power (perform a hard reset)Steps1. Turn off your computer.2. Disconnect the power adapter from your computer.3. Remove the base cover.4. Remove the battery.5. Press and hold the power button for 20 seconds to drain the flea power.6. Install the battery.7. Install the base cover.8. Connect the power adapter to your computer.9. Turn on your computer.NOTE: For more information about performing a hard reset, see the knowledge base article 000130881 atwww.dell.com/support.84 Troubleshooting