38 TroubleshootingDR I V E N O T R E A D Y — The operation requires a hard drive in the bay before itcan continue. Install a hard drive in the hard drive bay. See your ServiceManual at support.dell.com for more information.ER R O R R E A D I N G PCMCIA C A R D — The computer cannot identify theExpressCard. Reinsert the card or try another card. See your Service Manualat support.dell.com for more information.EX T E N D E D M E M O R Y S I Z E H A S C H A N G E D — The amount of memory recorded innonvolatile memory (NVRAM) does not match the memory installed in thecomputer. Restart the computer. If the error appears again, contact Dell (see"Contacting Dell" on page 69).TH E F I L E B E I N G C O P I E D I S T O O L A R G E F O R T H E D E S T I N A T I O N D R I V E — The filethat you are trying to copy is too large to fit on the disk, or the disk is full. Trycopying the file to a different disk or use a larger capacity disk.A F I L E N A M E C A N N O T C O N T A I N A N Y O F T H E F O L L O W I N G C H A R A C T E R S : \ / : * ? “ <> | — Do not use these characters in filenames.GA T E A20 F A I L U R E — A memory module may be loose. Reinstall the memorymodules and, if necessary, replace them. See your Service Manual atsupport.dell.com for more information.GE N E R A L F A I L U R E — The operating system is unable to carry out thecommand. The message is usually followed by specific information—forexample, Printer out of paper. Take the appropriate action.HA R D -D I S K D R I V E C O N F I G U R A T I O N E R R O R — The computer cannot identify thedrive type. Shut down the computer, remove the hard drive (see your ServiceManual at support.dell.com), and boot the computer from a CD. Then, shutdown the computer, reinstall the hard drive, and restart the computer. Runthe Hard Disk Drive tests in the Dell Diagnostics (see "Dell Diagnostics" onpage 42).HA R D -D I S K D R I V E C O N T R O L L E R F A I L U R E 0 — The hard drive does not respondto commands from the computer. Shut down the computer, remove the harddrive (see your Service Manual at support.dell.com), and boot the computerfrom a CD. Then, shut down the computer, reinstall the hard drive, andrestart the computer. If the problem persists, try another drive. Run the HardDisk Drive tests in the Dell Diagnostics (see "Dell Diagnostics" on page 42).HA R D -D I S K D R I V E F A I L U R E — The hard drive does not respond to commandsfrom the computer. Shut down the computer, remove the hard drive (see yourService Manual at support.dell.com), and boot the computer from a CD.