Dell XPS 15z Setup Manual

Also see for XPS 15z: Service manual Quick start guide

Contents

70If you experience a problem with yourcomputer, you can complete the followingsteps to diagnose and troubleshoot theproblem:See “Solving Problems” on page1. 53for information and procedures thatpertain to the problem your computer isexperiencing.See “Dell Diagnostics” on page2. 61 forprocedures on how to run Dell Diagnostics.Fill out the “Diagnostic Checklist” on3.page 76.Use Dell’s extensive suite of online4.services available at Dell Support (support.dell.com) for help with installation andtroubleshooting procedures. See “OnlineServices” on page 72 for a more extensivelist of Dell Support online.If the preceding steps have not resolved the5.problem, see “Before You Call” on page 75.NOTE: Call Dell Support from atelephone near or at the computer sothat the support staff can assist you withany necessary procedures.NOTE: Dell’s Express Service Codesystem may not be available in allcountries.When prompted by Dell’s automatedtelephone system, enter your ExpressService Code to route the call directly tothe proper support personnel. If you do nothave an Express Service Code, open the DellAccessories folder, double‑click the ExpressService Code icon, and follow the directions.NOTE: Some of the services are notalways available in all locations outsidethe continental U.S. Call your localDell representative for information onavailability.Getting Help