76Getting HelpRemember to fill out the followingDiagnostic Checklist. If possible, turn on yourcomputer before you call Dell for assistanceand call from a telephone at or near thecomputer. You may be asked to type somecommands at the keyboard, relay detailedinformation during operations, or try othertroubleshooting steps possible only at thecomputer itself. Ensure that the computerdocumentation is available.Diagnostic ChecklistName:•Date:•Address:•Phone number:•Service Tag (bar code on the bottom of the•computer):Express Service Code:•Return Material Authorization Number (if•provided by Dell support technician):Operating system and version:•Devices:•Expansion cards:•Are you connected to a network? Yes /No•Network, version, and network adapter:•Programs and versions:•
