63Solving ProblemsTo run the Program Compatability Wizard:Click1. Start → Control Panel→Programs→ Run programs made forprevious versions of Windows.In the welcome screen, click2. Next.Follow the instructions on the screen.3.If you have other software problems —Back up your files immediately.•Use a virus‑scanning program to check the•hard drive or CDs.Save and close any open files or programs•and shut down your computer through theStart menu.Check the software documentation or•contact the software manufacturer fortroubleshooting information:Ensure that the program is compatible–with the operating system installed onyour computer.Ensure that your computer meets–the minimum hardware requirementsneeded to run the software. Seethe software documentation forinformation.Ensure that the program is installed and–configured properly.Verify that the device drivers do not–conflict with the program.If necessary, uninstall and then reinstall–the program.Write down any error message that is–displayed to help in troubleshootingwhen contacting Dell.
