46 Solving Problemsw w w . d e l l . c o m | s u p p o r t . d e l l . c o m Other software problemsMemory ProblemsCAUTION: Before you begin any of the procedures in this section, follow the safety instructionslocated in the Product Information Guide.CH E C K T H E S O F T W A R E D O C U M E N T A T I O N O R C O N T A C T T H E S O F T W A R E M A N U F A C T U R E R F O RT R O U B L E S H O O T I N G I N F O R M A T I O N —• Ensure that the program is compatible with the operating system installed on your computer.• Ensure that your computer meets the minimum hardware requirements needed to run the software. Seethe software documentation for information.• Ensure that the program is installed and configured properly.• Verify that the device drivers do not conflict with the program.• If necessary, uninstall and then reinstall the program.BA C K U P Y O U R F I L E S I M M E D I A T E L YUS E A V I R U S -S C A N N I N G P R O G R A M T O C H E C K T H E H A R D D R I V E , F L O P P Y D I S K S , O R CDSSA V E A N D C L O S E A N Y O P E N F I L E S O R P R O G R A M S A N D S H U T D O W N Y O U R C O M P U T E R T H R O U G H T H EST A R T M E N UIF Y O U R E C E I V E A N I N S U F F I C I E N T M E M O R Y M E S S A G E —• Save and close any open files and exit any open programs you are not using to see if that resolves theproblem.• See the software documentation for minimum memory requirements. If necessary, install additionalmemory (see page 123).• Reseat the memory modules (see page 78) to ensure that your computer is successfully communicatingwith the memory.• Run the Dell Diagnostics (see page 58).D8659bk0.book Page 46 Thursday, March 10, 2005 10:18 AM
