Dell XPS M2010 Owner's Manual

Also see for XPS M2010: Setup guide Owner's manual Setup guide Service manual Service manual

Contents

Back to Contents PageObtaining AssistanceDell™ XPS™ M2010 Owner's ManualOnline ServicesAutoTech ServiceAutomated Order-Status ServiceSupport ServiceProblems With Your OrderProduct InformationReturning Items for Warranty Repair or CreditBefore You CallContacting Dell1. Complete the procedures in Troubleshooting.2. Run the Dell Diagnostics (see Dell Diagnostics).3. Make a copy of the Diagnostics Checklist (see Diagnostics Checklist) and fill it out. Note that your Service Tag is located in the battery compartment ofyour computer (see Removing the Battery).4. Use Dell's extensive suite of online services available at Dell Support (support.dell.com) for help with installation and troubleshooting procedures.5. If the preceding steps have not resolved the problem, contact Dell.When prompted by Dell's automated telephone system, enter your Express Service Code to route the call directly to the proper support personnel. If you donot have an Express Service Code, open the Dell Accessories folder, double-click the Express Service Code icon, and follow the directions.For instructions on using the support service, see Support Service.Online ServicesYou can access Dell Support at support.dell.com. Select your region on the WELCOME TO DELL SUPPORT page, and fill in the requested details to accesshelp tools and information.You can contact Dell electronically using the following addresses:l World Wide Webwww.dell.com/www.dell.com/ap/ (Asian/Pacific countries only)www.dell.com/jp (Japan only)www.euro.dell.com (Europe only)www.dell.com/la/ (Latin American countries)www.dell.ca (Canada only)l Anonymous file transfer protocol (FTP)ftp.dell.com/Log in as user anonymous, and use your e-mail address as your password.l Electronic Support Servicemobile_support@us.dell.comsupport@us.dell.comapsupport@dell.com (Asian/Pacific countries only)CAUTION: If you need to remove the computer covers, first disconnect the computer power and modem cables from all electrical outlets.NOTE: Call the support service from a telephone near or at the computer so that the support staff can assist you with any necessary procedures.NOTE: Dell's Express Service Code system may not be available in all countries.NOTE: Some of the following services are not always available in all locations outside the continental U.S. Call your local Dell representative forinformation on availability.